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Store Policy

Customer Care

CHA DEN is an online store only, with no physical store that can be visited.


We are sorry if this creates any inconvenience, though we are more than happy in helping you understand about Japanese tea and the cultural products on sale here.


CHA DEN wishes to offer support to communities through Japanese tea. We also wish for you to have a happy time and a healthy life.

Privacy & Safety

This privacy policy is to inform you on how the information collected on this website is used. Be sure to read this privacy policy before using our website or submitting any personal information and be aware that by using our website, you are accepting the practices described in this policy.


We reserve the right to make changes to this website's policy at any time without prior notice. Also be aware that privacy practices set forth in this policy are for this website only and do not apply for any other linking websites.


Collection of Information:

We collect personally identifiable information such as names, postal codes, addresses, emails, and so on, that are voluntarily submitted by visitors to our site. The information provided by you and collected by us, is used to help fulfil your specific request.


Cookie/Tracking Technology


This website may use cookies and other tracking technologies depending on the features offered. These technologies are useful for gathering information such as browser type and operating system and tracking the number of visitors to our website, in order to better understand how visitors use our website. Cookies are also used to customize the website experience for each visitor. Aggregate cookie and tracking information may be shared with third parties. Not personal information this will only be released in the event of the reasons stated below.


Distribution of Information in the event of fraud prevention or investigation:


We may be asked to share collected information with governmental agencies or other companies assisting us. We may do so only when:


(1) Permitted or required by law; or,


(2) Trying to protect against or prevent actual or potential fraud or unauthorized transactions; or,


(3) Investigating fraud which has already taken place. The information is never provided to these companies for marketing purposes.


Commitment to Data Security


Your personally identifiable information is kept secure and encrypted during the period that it is stored. Only authorized employees, agents and contractors have access to this information.


Please contact us if you have any questions or concerns about our website's Privacy & Safety Policy.

Wholesale Inquiries

Please contact us

Payment Methods

- Credit / Debit Cards

- Offline Payments

Payment Methods
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